Cancellation and Refund Policy

Welcome to CollectKaro’s Cancellation and Refund Policy. We are dedicated to providing you with a hassle-free shopping experience. Please read the following policy carefully before making a purchase on our website.

Cancellation Policy:

1. You have the option to cancel your order within 48 hours of placing it. To initiate the cancellation process, please contact our customer support team at support@collectkaro.com.
2. Once we receive your cancellation request, we will review it and confirm the cancellation if it falls within the 48-hour window.
3. In case the cancellation request is received after 48 hours, we will not be able to cancel the order as it might have already been processed for shipping.

Refund Policy:

1. We offer a hassle-free refund process for eligible products.
2. If your cancellation request is approved and the product is eligible for a refund, we will initiate the refund process within 4-7 business days.
3. The refund will be issued to the original payment method used for the purchase. Please note that the refund processing time might vary depending on your bank or payment provider.
4. Once the refund is initiated, you will receive an email notification confirming the refund amount and details.
5. If you do not receive the refund within the stipulated timeframe, please reach out to our customer support team at support@collectkaro.com for assistance.

Exchange Policy:

1. We understand that sometimes you might want to exchange a product for a different size or variant. We offer a quick exchange process within 48 hours of receiving the product.
2. To initiate an exchange, please contact our customer support team at support@collectkaro.com within 48 hours of receiving the product.
3. Once your exchange request is approved, we will provide you with instructions on how to proceed with the exchange process.
4. The exchanged product will be shipped to you once we receive the original product and complete the necessary quality checks.

Conditions for Eligibility:

1. To be eligible for a refund or exchange, the product must be in its original condition, unused, and in its original packaging.
2. Certain products such as personalized items, perishable goods, and items marked as non-returnable are not eligible for refunds or exchanges unless they are damaged or defective upon arrival.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at support@collectkaro.com. We are here to assist you and ensure that your shopping experience with CollectKaro is exceptional.

Thank you for choosing CollectKaro for your online shopping needs.

Sincerely,

[Aditya singhail]
Founder, CollectKaro