Refund & Return Policy

Effective Date: 31 May 2025
Last Updated: 31 May 2025

1. Introduction

At CollectKaro, customer satisfaction is our priority. We offer a 3-day return policy, ensuring a seamless process while maintaining fairness. Please read this policy carefully before requesting a return or refund.

2. Eligibility for Returns

• Return requests must be initiated within 3 days of delivery.
• Products must be unused, undamaged, and in original packaging to qualify for a return.
• A video recording of the parcel being opened is mandatory for return approval.
• If return requests are made without video proof, the return will not be accepted.
• Certain items, such as spiritual products (e.g., Lord Ram murtis), are non-returnable, unless delivered in a damaged condition.

3. How to Initiate a Return

To request a return, follow these steps:

1️⃣ Make a video recording while opening the parcel to verify product condition.
2️⃣ Contact our support team within 3 days of delivery at:
📩 Email: support@collectkaro.com
📞 Phone: +91 96140 14873
3️⃣ Provide your order ID, reason for return, and the video proof.
4️⃣ If approved, we will share return shipping instructions.

4. Refund Process

• Refunds for returned products will be processed within 15–20 days after we receive the returned item.
• Refunds for other cases (canceled orders, payment errors, etc.) will be processed within 15–20 working days.
• Refunds will be issued to the original payment method (credit card, UPI, etc.).
• Shipping fees may not be refundable, unless the return is due to a CollectKaro error (wrong item, defective product, etc.).

5. Non-Returnable & Non-Refundable Items

Certain products cannot be returned due to their nature:
❌ Spiritual products (e.g., Lord Ram murtis) – unless delivered damaged.
❌ Customized items – products with personalization requests.
❌ Used or damaged items – if not reported upon opening.

6. Responsibility for Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
• Returns must be sent via reliable courier services, with proper tracking details provided to us.

7. Contact Us for Returns & Refunds

For all return or refund inquiries, reach out to:
📩 Email: support@collectkaro.com
📞 Phone: +91 96140 14873
🌐 Website: www.collectkaro.com